Welcome to Solitude Marketing (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://solitudemarketing.com/ (the “Site”), and utilize our services. We are located at 137 N Oak Park Ave #215, Oak Park, IL 60301, and are committed to maintaining the confidentiality, integrity, and security of your personal information.
We may collect the following types of information:
Personal Information: When you engage with our Site, subscribe to our services, or contact us, we may collect personal information, such as your name, email address, phone number, and any other information you voluntarily provide.
Device and Usage Information: We collect information about the device you use to access our Site, such as IP address, browser type, operating system, referring URLs, page interactions, and other usage data through tools like Google Analytics 4 (GA4), Microsoft Clarity, and Google Tag Manager.
Cookies and Tracking Technologies: We use cookies, web beacons, pixels (e.g., Facebook Pixel), and other tracking technologies to monitor and analyze activity on our Site and improve user experience. Cookies may track preferences, browsing behavior, and other activity.
Communication Data: We may store and process data associated with communications through Klaviyo (for email and messaging) and Dialpad (for phone calls and SMS), including call details, emails, and other relevant communications data.
Solitude Marketing uses your information for the following purposes:
To Provide Services: We use your information to fulfill your requests, process transactions, and communicate with you.
Analytics and Site Improvements: We use data collected through GA4, Microsoft Clarity, and Google Tag Manager to analyze trends, monitor Site performance, and improve our services.
Marketing and Advertising: We use Facebook Pixel and similar tools to understand your preferences and deliver relevant advertisements on our Site and other platforms. We also use Klaviyo to send promotional communications if you have opted to receive them.
SMS Communications: If you opt in, we may send SMS messages related to service updates, order status, appointment reminders, or promotional offers. Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out or HELP for assistance. Your consent to receive text messages is not a condition of purchase.
Legal and Security Purposes: We may use your information to comply with legal obligations, prevent fraud, or protect our rights, property, or safety and that of our users or others.
We may share your information in the following ways:
With Service Providers: We engage third-party providers for services like hosting, analytics, advertising, and communication (e.g., Klaviyo and Dialpad), who may access your information for the purposes we specify.
With Affiliates and Partners: We may share your information with affiliates or partners to support our operations or co-promote services with your consent.
In Business Transfers: If Solitude Marketing undergoes a merger, acquisition, or asset sale, your information may be transferred.
For Legal Compliance: We may disclose information if required by law or in response to a lawful request from authorities.
Important Note on SMS Privacy:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except for vendors who assist us in providing SMS services (such as carriers and messaging platforms).
You may exercise the following rights, subject to applicable law:
Access and Correction: You can request access to your personal information or corrections to any inaccuracies.
Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
Opt-Out: You may opt out of marketing communications or targeted ads by following the unsubscribe links in our emails or adjusting your cookie settings. You may also opt out of SMS messages by replying STOP.
Deletion: You may request that we delete your personal information, subject to our legal obligations.
We use industry-standard measures to protect your information from unauthorized access or disclosure. However, please understand that no data transmission over the Internet or storage technology can be guaranteed as 100% secure.
Our Site may include links to third-party websites. Solitude Marketing is not responsible for the privacy practices or content of these sites, so we encourage you to review their privacy policies.
Cookies: Cookies are small files placed on your device. You can set your browser to refuse all cookies or to alert you when cookies are being sent. However, some features of the Site may not function properly without cookies.
Pixels: Pixels are tiny images used to monitor behavior, often for marketing purposes (e.g., Facebook Pixel).
Analytics: We use GA4 and Microsoft Clarity to collect aggregate data on Site usage. You can opt out of GA4 tracking by using Google’s opt-out browser add-on.
Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect information from children under 16. If we learn we have collected or received information from a child under 16, we will delete it as required by law.
We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last Updated” date. Your continued use of our Site after changes signifies acceptance of the updated policy.
If you have questions or comments about this Privacy Policy, please contact us at:
Solitude Marketing
137 N Oak Park Ave #215
Oak Park, IL 60301
Email: Info@solitudemarketing.com
Phone: (872) 314-0838
